Blog Post 3: Practical Steps for Managers to Foster Inclusion

Introduction: In the final installment of our blog series on The Waymakers, we focus on practical actions that managers can take to foster an inclusive environment, drawing on Frank’s detailed guidance.

Inclusive Behaviors for Managers: Frank emphasizes the importance of everyday actions and behaviors that contribute to an inclusive culture.

Key Quotes and Insights:

1. “Be curious. Let’s say an employee is frequently late. Instead of assuming that the employee is dropping their kids off at school, the manager should ask what is making the employee late and how the manager can help.”
   • Takeaway: Curiosity and open communication are vital. Understanding individual circumstances helps address issues empathetically.
2. “Make amends. If a manager says something that doesn’t sit well with another employee, the manager should apologize.”
   • Takeaway: Apologizing and correcting mistakes shows humility and a willingness to learn, fostering trust and respect.
3. “Don’t treat everyone the same. Employees need their managers to be empathetic, but that empathy will look different for everyone on the team.”
   • Takeaway: Tailoring support to individual needs recognizes the unique challenges each person faces and promotes equity.

Applications for Community Colleges:

• Curiosity and Communication: Encourage open dialogue between faculty, staff, and students. Regular check-ins can help identify and address concerns early.
• Making Amends: Create a culture where apologies and accountability are valued. Provide training on effective communication and conflict resolution.
• Individualized Support: Develop personalized development plans for staff and students. Recognize and accommodate diverse needs to ensure everyone has the opportunity to succeed.

Conclusion: Tara Jaye Frank’s The Waymakers offers invaluable insights for leaders at community colleges seeking to foster equity and inclusion. By embracing the principles of empathy, fairness, courage, ownership, and integrity, and by taking practical, tailored actions, community colleges can create environments where all individuals feel seen, respected, valued, and protected.

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